Refund & Cancellation Policy

Last updated: July 2026

This policy explains when you can cancel or receive a refund for tickets purchased through vivaespanatickets.com operated by TourCierge s. r. o..

1. General rule

Timed entry tickets are date- and time-specific. Once confirmed, bookings are generally non-refundable unless stated otherwise on the ticket product page or required by applicable consumer law.

2. Free cancellation windows

• Sagrada Família entry — free cancellation up to 48 hours before your visit (as shown on the product page)
• Alhambra entry — free cancellation up to 72 hours before your visit (as shown on the product page)

To request a cancellation within the free window, email support@vivaespanatickets.com with your order number.

3. Refund processing

• Approved refunds are returned to your original payment method via Stripe
• Processing typically takes 5–10 business days depending on your bank
• Service fees may be non-refundable where permitted by law

4. Monument closures

If a monument closes on your visit date due to circumstances beyond your control, we will offer a reschedule or full refund at our discretion, subject to confirmation from the venue.

5. No-shows and late arrival

Failure to arrive at your scheduled entry time, or arrival without valid ID where required, does not entitle you to a refund. Entry is at the monument's discretion.

6. Chargebacks

Please contact us before initiating a chargeback. We will work to resolve legitimate issues promptly.